Also, our site shows all the terms when you choose the Pause option instead of cancelling. Our site offered both options, pause and cancel, and you selected the pause option. You mention you believed you were cancelling your subscription back at the time. Therefore, your subscription entered in pause on July 7th, and reactivated automatically on October 7th, when you were charged for a new months subscription with us with $108.98. We have reviewed your account with the email address provided and it shows that you logged in on J9:53 PM EDT, and set your subscription to enter in pause temporarily, and that you selected this option for three months. You are always welcome to contact us at 1-80 if you have questions regarding products, before placing your order.Hello *******, We apologize for any inconvenience this situation may have caused you.
We want your order to be just the way you envision it so please review all your information before submitting your order.
Please return your order, with packing slip to: You must pay for shipping to and from warehouse.
All exchanges must be made within 14 days of receipt.Customer Service is available Monday through Friday 8:30 AM to 5 PM EST. If you need further assistance, please contact our Customer Service Department at: 1-80 or by email at: for detailed return policy information and instructions. If you find that there is a quality issue with your order or you received incorrect items, you can submit a return request under your orders on your account page when logged in.
If you have any questions or concerns, please contact our Customer Service Department at: 1-80 or by email at: for detailed information on your order. We individually customize the products, please allow 6-8 weeks from when your order is placed for production and delivery.
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